Refund Policy

Last updated: 28 October 2026

1. 14-day money-back

If PassGerman Premium isn't right for you, you get a full refund of €39.99 when you ask within 14 days of your purchase. You don't need to give a reason.

2. How to ask for a refund

Email support@passgerman.com with the email address you used to buy, or reply to the Paddle receipt you received. You can also contact Paddle directly at paddle.net.

3. How the money comes back

Our reseller Paddle.com is the Merchant of Record for all our orders, so Paddle pays out every refund, to the payment method you used. It usually shows up within 5 to 10 working days, depending on your bank. Your Premium access ends when the refund is made.

4. Your statutory right of withdrawal

If you are a consumer in the EU or the UK, you have a legal right to withdraw from the purchase within 14 days, without giving a reason. Our 14-day money-back covers this in full: you won't lose your refund because you already started a mock exam. The details of the purchase contract are in the Paddle Buyer Terms.

5. After 14 days

After 14 days, Premium is not refundable, unless the law requires a refund. Premium is a one-time payment for 3 months of access, so there is nothing to cancel and nothing will be charged again.

6. Misuse

Refunds can be refused where there is clear evidence of fraud or abuse, for example repeated buying and refunding.

Everything else about Premium is in our terms of service.